Privacy Policy

Last updated: December 16, 2025

This Privacy Policy explains how AbileneFixIt collects, uses, and protects your information when you visit our website, contact us, or schedule appliance repair service.

Disclaimer: This page is provided for general information. It is not legal advice. If you need a policy that matches specific legal requirements for your business, you should review it with a qualified attorney.

Who We Are

AbileneFixIt provides in-home appliance repair services in Abilene, Texas, and surrounding areas.

If you have questions about this policy, contact us at:

Information We Collect

Information you provide to us

We may collect information you choose to share, such as:

Your name
Phone number
Email address
Service address
Appliance type, brand, model number, and issue details
Photos you upload or send to us
Notes you share during a call, form submission, or text message

Information we collect automatically

When you visit our website, we may collect:

IP address
Device type and browser type
Pages you viewed and time spent on the site
Referral source, such as a search engine or another website
Approximate location, such as city level

Cookies and similar technologies

Our website may use cookies or similar tools to:

Remember your preferences
Understand how visitors use the site
Improve site performance
Measure marketing results

You can control cookies in your browser settings. Some site features may not work correctly if you disable cookies.

How We Use Your Information

We use your information to:

Schedule service and communicate with you
Provide estimates, diagnostics, and repair service
Send appointment reminders and updates
Improve our website and customer experience
Prevent fraud, abuse, and security issues
Comply with legal obligations when required

How We Share Your Information

We do not sell your personal information.

We may share information in limited situations, such as:

Service providers that help us run our business, like website hosting, analytics, phone systems, scheduling tools, or payment processing
Legal requirements if we must comply with a lawful request, court order, or to protect rights and safety
Business transfers if the business is sold or merged, and customer data is part of that transfer

We share only what is needed for the service being provided.

Payments

If you pay for service online, a third-party payment processor may handle payment data. We do not store full payment card numbers on our website. The processor’s privacy practices apply to the payment data they collect.

Calls, Texts, and Email

If you call, text, or email us, we may keep records of those communications to:

respond to you
provide service
improve support quality

If call recording is used, we will follow applicable notice requirements.

Data Retention

We keep personal information only as long as needed for:

scheduling and service
warranty or follow up service
tax, accounting, and legal requirements
resolving disputes and enforcing policies

Data Security

We take reasonable steps to protect your information. No website or system can guarantee complete security. If you believe your information is at risk, contact us right away.

Your Choices and Rights

You may request to:

access the personal information we have about you
correct inaccurate information
delete certain information, when legally allowed
opt out of marketing messages

To make a request, contact us using Contact Us. We may need to verify your identity before we act on certain requests.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact us and we will work to remove it.

External Links

Our website may link to other websites. We are not responsible for the privacy practices of those sites.

Changes to This Privacy Policy

We may update this policy from time to time. The “Last updated” date at the top will show when changes were made. If changes are significant, we may provide additional notice on the website.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us here: